Alex is a Chartered IT Professional, Neurodivergent, Digital & Technology Leader with over twenty years of experience in Software Development, IT Infrastructure, Security (Cyber & Physical), Business Intelligence, Project Management, ITSM, Digital Transformation and more!
ITIL Master and ITIL Ambassador with recent successful experience leading Service Transformation and a major Information Security project.
Led the IT Services team through SDI’s rigorous audit process to become the first public sector, 5-Star World Class Service Desk (2025, 2026). Winners of Best Service Desk 2022 and previously finalists in 2020.
Graduated from the University of Central Lancashire in July 2019 with an MSc with Distinction in Agile Leadership. Graduated from the Open University in November 2015 2:1 degree with honours.
JISC Digital Champion 2020 & 2025.
SDI Distinguished Industry Contributor 2026.
1TakeOn: thoughts, ideas and insights on ITSM & more. 