1TakeOn: thoughts, ideas and insights on DPSM, ITSM & more.
Posts, Presentations, Research & More…
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Designing Security into the Product & Service Lifecycle with Security Stories (ITIL (Version 5) & Agile)
Security Stories are fictional scenarios highlighting potential system exploits from an attacker’s perspective, allowing agile teams to address security risks during…
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Don’t Blink: You are the Human Firewall!
In this energetic session we look at how the service desk becomes the real human firewall, shaping the organisation’s first line…
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World Class? We Built It!
This keynote tells the story of a service desk that didn’t wait for recognition—it earned it. From modest beginnings, this small…
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Principles: The Quiet Backbone of PRINCE2 and ITIL
ITIL’s guiding principles and PRINCE2 principles are powerful tools that complement each other in project management. By integrating these frameworks, organizations…
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All Four. Always.
The article discusses the recurring issues in digital change within Further Education, emphasizing the importance of integrated systems thinking. It highlights…
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The Lifecycle That Finally Made It All Make Sense
Take a walk through where we started, what we learned, and how the digital product and service lifecycle now brings everything…
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Runshaw College’s journey to SOC
I joined the incredible Jasmine Reid, Senior Service Manager for JISC’s Security Operations Centre at the 2025 Security Conference. We spent…
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The Road To World Class: How Runshaw Became The 1st Educational Organisation to Achieve 5 Star Certification
How does a College based in Lancashire UK, become the first academic institution and public sector organisation to achieve ‘World –…
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New Beginnings
This is the beginning of my journey in sharing insights on Digital Product and Service Management, also known as ITSM. The…
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Nina, Tony & Friends – Customer Personas and Journey Mapping
Follow the journey of Nina, a high performing student, and Tony, her supportive teacher, as they explore technology andconsume the services…
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VIP Programme
Again, my good friend and and colleague Andrew Gant and I were asked to put together a session about our VIP programme, for…
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From Hated to Honoured
My good friend and and colleague Andrew Gant and I were asked to put together a session about the early part…
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The Life and Times of Miscreants, Attackers, Abusers, Misusers and Evil Folk.
This was the subject of my 2019 Masters Thesis/Project. Abstract The Information Security landscape is ever changing, and faced with new…
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An Agile Approach to GDPR Implementation within a Further Education College
The General Data Protection Regulation sees a fundamental shift in the way in which data is handled, stored and distributed. Massive…
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A Study into the Adoption of, and Enthusiasm for Agile Development Methodologies Within Further Education
This paper describes a survey of UK Further Education professionals in order to determine the uptake and use of Agile Methodologies.…
1TakeOn: thoughts, ideas and insights on ITSM & more. 