ITIL Master (Version 5): More Than a Badge
I was honoured to be featured recently in an ITIL Master (Version 5): enhancing career credibility case study published by PeopleCert. The article reflects on my journey from ITIL 4 Master to ITIL Master (Version 5) and, more importantly, why I believe the latest evolution of ITIL matters for organisations navigating constant change. One of…
Why We Need to Practise Cyber Incidents, Not Just Plan for Them
Recently I spent half a day taking part in a Cyber Attack Hydra simulation at the University of Lancashire (where I undertook my MSc Agile Leadership Studies). I went expecting to learn more about cyber security. Instead, I found myself thinking much more deeply about leadership, governance and decision making. The event was kindly funded…
ITSM: are we now digital psychologists?
The article highlights the importance of user experience in IT services, illustrating how a student’s perception of Wi-Fi can influence future interactions. It emphasizes that delivering reliable systems alone is insufficient; fostering trust, clarity, and confidence is crucial. As technology evolves, understanding user experiences will shape superior service delivery and satisfaction.
1TakeOn: thoughts, ideas and insights on ITSM & more. 