Author: Alex Harding

  • All Four. Always.

    All Four. Always.

    The article discusses the recurring issues in digital change within Further Education, emphasizing the importance of integrated systems thinking. It highlights that poor upstream decision-making leads to friction and diminished trust in services. The author seeks feedback from the ITSM community regarding the feasibility of end-to-end management using ITIL principles in collaborative sectors.

  • New Beginnings

    New Beginnings

    This is the beginning of my journey in sharing insights on Digital Product and Service Management, also known as ITSM. The blog will explore Agile methodologies, project management, security, and offer perspectives on various events and online platforms. Thank you for joining me in this endeavor.

  • The Life and Times of Miscreants, Attackers, Abusers, Misusers and Evil Folk.

    The Life and Times of Miscreants, Attackers, Abusers, Misusers and Evil Folk.

    This was the subject of my 2019 Masters Thesis/Project. Abstract The Information Security landscape is ever changing, and faced with new threats, new legislation and decreasing finances  it’s imperative that we consider new and novel methods to  analyse and document these risks. This Action Research project report explores the deployment of a number of  Agile…

  • An Agile Approach to GDPR Implementation within a Further Education College

    An Agile Approach to GDPR Implementation within a Further Education College

    The General Data Protection Regulation sees a fundamental shift in the way in which data is handled, stored and distributed. Massive uncertainty exists due to the UKs proposed exit of the European Union and this has resulted in a complacent, ignorant attitude to the changes within a large number of UK businesses and public sector…

  • A Study into the Adoption of, and Enthusiasm for Agile Development Methodologies Within Further Education

    A Study into the Adoption of, and Enthusiasm for Agile Development Methodologies Within Further Education

    This paper describes a survey of UK Further Education professionals in order to determine the uptake and use of Agile Methodologies. Thirty individuals, including directors, managers and developers, completed the survey. The results indicate a low level (<25%) of Agile adoption within the sector, and this mirrors findings in the wider public sector, despite there…