Don’t Blink: You are the Human Firewall!
In this energetic session we look at how the service desk becomes the real human firewall, shaping the organisation’s first line of defence and putting the Information Security Management practice into action where it matters most.
World Class? We Built It!
This keynote tells the story of a service desk that didn’t wait for recognition—it earned it. From modest beginnings, this small team built trust, refined processes, and raised expectations across the board. With no shortcuts and no spotlight, they proved that world-class service isn’t about size—it’s about standards, ownership, and showing up every day with…
Runshaw College’s journey to SOC
I joined the incredible Jasmine Reid, Senior Service Manager for JISC’s Security Operations Centre at the 2025 Security Conference. We spent some time talking about the SOC product, and our early experiences of onboarding and the benefits I felt it would bring to the College, my colleagues and our students.
1TakeOn: thoughts, ideas and insights on ITSM & more. 