From Hated to Honoured

My good friend and and colleague Andrew Gant and I were asked to put together a session about the early part of our improvement journey for an online event with the Service Desk Institute after being runners up for Best Service Desk 2020.

“Runshaw College IT service team share their 14 year journey to transitioning from the rather unpopular IT Help Desk through to an all-encompassing Service Desk; how they became the World’s First College to achieve SDI certification (3 stars at first audit) along the way as well as making the final three in the prestigious SDI Best Service Desk 2020 award category.”