Category: Presentations

I joined the incredible Jasmine Reid, Senior Service Manager for JISC’s Security Operations Centre at the 2025 Security Conference. We spent some time talking about the SOC product, and our early experiences of onboarding and the benefits I felt it would bring to the College, my colleagues and our students.

How does a College based in Lancashire UK, become the first academic institution and public sector organisation to achieve ‘World – Class’ Service Desk Certification status? How did the IT Services department go from “uncertifiable” to 5-Star, and what impact and value has this created? Join me and David Wright for an exclusive session with…

Follow the journey of Nina, a high performing student, and Tony, her supportive teacher, as they explore technology andconsume the services we provide. We’ll take a deep dive into Agile techniques such as creating user/customer Personas, and look into journey mapping. This will help you understand how you can use these to inform your decision…

Again, my good friend and and colleague Andrew Gant and I were asked to put together a session about our VIP programme, for an online event with the Service Desk Institute in 2021. “Andrew Gant, Service Desk Team Leader and Alex Harding, Head of IT Services,Print Shop & IT Facilities from Runshaw College discuss their VIP programme and explain…

My good friend and and colleague Andrew Gant and I were asked to put together a session about the early part of our improvement journey for an online event with the Service Desk Institute after being runners up for Best Service Desk 2020. “Runshaw College IT service team share their 14 year journey to transitioning…