VIP Programme

Again, my good friend and and colleague Andrew Gant and I were asked to put together a session about our VIP programme, for an online event with the Service Desk Institute in 2021.

“Andrew Gant, Service Desk Team Leader and Alex Harding, Head of IT Services,Print Shop & IT Facilities from Runshaw College discuss their VIP programme and explain the impact it’s had on their customer experience objectives. They share why knowing their business and customers is key for providing great service for their stakeholders.”