Follow the journey of Nina, a high performing student, and Tony, her supportive teacher, as they explore technology and
consume the services we provide.
We’ll take a deep dive into Agile techniques such as creating user/customer Personas, and look into journey mapping. This will help you understand how you can use these to inform your decision making, review value creation
touch-points and help your staff develop empathy with their customer base.
1TakeOn: thoughts, ideas and insights on ITSM & more. 