Category: Blog Posts

  • All Four. Always.

    All Four. Always.

    The article discusses the recurring issues in digital change within Further Education, emphasizing the importance of integrated systems thinking. It highlights that poor upstream decision-making leads to friction and diminished trust in services. The author seeks feedback from the ITSM community regarding the feasibility of end-to-end management using ITIL principles in collaborative sectors.

  • The Lifecycle That Finally Made It All Make Sense

    The Lifecycle That Finally Made It All Make Sense

    Take a walk through where we started, what we learned, and how the digital product and service lifecycle now brings everything together. The aim is to make the ideas easy to follow and to show, in a plain and simple way how the lifecycle plays out in real life across IT Services.

  • New Beginnings

    New Beginnings

    This is the beginning of my journey in sharing insights on Digital Product and Service Management, also known as ITSM. The blog will explore Agile methodologies, project management, security, and offer perspectives on various events and online platforms. Thank you for joining me in this endeavor.