World Class? We Built It!

From SDI’s Spark26

This keynote tells the story of a service desk that didn’t wait for recognition—it earned it. From modest beginnings, this small team built trust, refined processes, and raised expectations across the board. With no shortcuts and no spotlight, they proved that world-class service isn’t about size, it’s about standards, ownership, and showing up every day with purpose. This is a blueprint for how small teams can lead big change.

https://www.brighttalk.com/webcast/9795/667699?utm_source=ServiceDeskInstitute&utm_medium=brighttalk&utm_campaign=667699