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Beyond AI: What the Labour Market Really Needs.
Beyond AI: What the Labour Market Really Needs. The future workforce needs technical confidence, but it also needs the human capabilities that help people keep learning, thinking and working well with others. The future skills question Every few years a new list of future skills arrives. The technologies change, the platforms change and the job…
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World Class? We Built It!
This keynote tells the story of a service desk that didn’t wait for recognition—it earned it. From modest beginnings, this small team built trust, refined processes, and raised expectations across the board. With no shortcuts and no spotlight, they proved that world-class service isn’t about size—it’s about standards, ownership, and showing up every day with…
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Principles: The Quiet Backbone of PRINCE2 and ITIL
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Digital Product & Service Management: The Lifecycle That Finally Made It All Make Sense
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Designing Exceptional IT Service Desk Experiences: A Human-Centered Approach
